Here we have outlined a checklist for creating your perfect holiday!
Search our site to find a property:
You can search by location, number of bedrooms, party size, budget available, keywords or if you have been recommended a property, by their I.D.
Contacting the Owner/Agent
When you find a suitable property, check their availability chart to check if they are free on the dates you wish to travel. Not all owners keep their calendars up to date, so select more than one property to avoid disappointment.
You may contact the owner or agent by using our ‘Submit Enquiry’ form. There may be a direct contact number available also. Make sure that you include dates required (arrival and departure) and the number of people in your party. Ask for confirmation of the total cost and breakdown (if required) relating to any deposits, cleaning costs etc. Also ask any questions you have that are not covered in the property details that you wish to know. Remember that owners/agents may not speak fluent English, so ensure you communicate in short easy sentences. If you are communicating by phone, please be considerate of time differences in other countries. Please allow up to 48 hours for email replies.
To Make a Booking
Once you receive a reply and have decided on a property you like – make a booking. This is best done by email, confirming the dates, number in party and the price of your stay again. If you still have queries, make sure you ask further questions about any area where you have doubts. Also ask how the owner/agent requires payment of the deposit and the date to be paid by.
Paying your Deposit
Most properties require a deposit on booking, usually a percentage of the total cost. The most common methods of payments are by direct bank transfer or credit card. If paying by direct bank transfer, the owner/agent should give you all the details you require to take to the bank, including a reference to trace the payment made back to you. Payment by credit card should be done over the phone or through a secure site, do not send your credit card details by ordinary email – it is not safe. Make the deposit payment within the specified time and ensure you receive a confirmation of receipt by email, this should confirm your payment, the balance left to pay and the date the balance is required. Keep a copy of this email for your records.
Making Travel Arrangements
Booking your travel arrangements after booking a property gives you more flexibility on your accommodation. However, you might have booked a flight and want accommodation to fit around it – whatever you do, make sure you book your travel arrangements in plenty of time. It is the responsibility of a holidaymaker to make their own travel arrangements to and from the property. Useful information such as nearest airport, train stations etc are usually included on the property details to help you. To help you out, please visit our Flights page. We also have information and prices for Car Hire and Transfers here on dedicated pages.
Take out Travel Insurance
It is essential to take out your own travel insurance that covers unforeseen cancellations and other problems. This is best done immediately after you make your booking. See our Travel Insurance page where you will find the cheapest quotes for your requirements.
Pay Your Remaining Balance
The balance of the holiday is usually required a few weeks before you go. Make your payment by one of the secure methods mentioned above. Some properties require a security deposit refundable at the end of your holiday on leaving the property in good order. Ensure you obtain an email or written receipt for any payments made. You should receive directions, contact details and most owners/agents provide a rental agreement, setting out their terms and conditions and cancellation policy. Most owners make arrangements to give you the key on arrival, some send the key by secure mail, but whatever the arrangements, make sure that you are clear about how to receive and return your key.
If you require currency, you can order from our partner and receive in a variety of safe methods suitable to your needs. Have a look at how much you can save here.
Traveling to your Property
A few weeks before you go, inform the owner/agent of your arrival date and time, confirm this with them again by email or phone a few days before you go. Ensure you take with you the address, directions, contact details, the key – (if sent by post) and copies of all paperwork including the property details.
Allow plenty of time to travel to the property, in case there are unforeseen delays. Read instructions and directions carefully before departing and carry a mobile phone for emergency contact.
Relax and Enjoy
This is the best bit! All that planning, make sure you unwind and have a fantastic time!
When you check-out, remember to leave the property clean and tidy as you found it, collect your security deposit and return the key as agreed with the Owner/Agent.
When you have returned, please feel free to leave a comment on the property via our site. This will allow others to have an insight of your holiday experience there.
Wanna Holiday Let attaches great importance to the quality of the properties, and the reliability of the adverts published on the site.
Our owners undertake to provide an accurate description of their rented properties. Additionally, we constantly monitor renter satisfaction: renters are regularly invited to send us their comments on the properties they have rented.
Whenever a negative comment concerning a property is submitted by a renter, we launch an enquiry procedure which involves contacting other renters as well as the owner to ascertain the nature of the complaint. We intervene as soon as the first negative remark is submitted.
We pay particular attention to:
the compliance of the property with the advertised description,
the general maintenance of the property, hygiene, amenities,
the quality of associated services (keys hand over, etc..),
safety aspects (electricity, gas, etc…).
On completion of the enquiry, if the complaint is justified, we take whatever action is necessary to maintain the quality of our holiday rental offering (e.g. permanent deletion of the advert) and the accuracy of the adverts.